Your Customers’ On-Hold and Phone Experience: Is your company really customer-friendly?

By Valerie Hendel, copywriter for On-Hold Concepts I pass a cleaners everyday on my way home from work and am baffled by their dirty awnings with the dingy white lettering. The e is missing. The intent of the sign is to advertise that the establishment is a place one goes to get clean laundry. The … More Your Customers’ On-Hold and Phone Experience: Is your company really customer-friendly?

The Blue Door

(Excerpt) She became ours one awful night.  But we had seen Her before.  My sister Sara and I were out looking for our dog who liked to wander the neighborhood or chase gulls on the beach.  We found him down the street at Mr. and Mrs. Vandermeers’ old house.  The Vandemeers had moved a while … More The Blue Door